AI that knows your server.
Odin AI brings intelligent moderation, smart support replies, a Q&A bot, and custom AI personas to Heimdall — powered entirely by your server's own context and knowledgebase. No API keys. No configuration headaches.
Configure once. Works everywhere.
Most AI tools for Discord require you to set up separate API keys, write system prompts for each feature, and manage everything independently.
Odin AI works differently. You set up your server's AI context once — your server description, rules, tone, knowledgebase, and brand voice — and every AI feature draws from it automatically.
Your ticket auto-replies sound like your server. Your Q&A bot knows your FAQ. Your moderation understands your community's norms. All from a single setup.
Your AI Context
Server description
Rules & guidelines
Do's and don'ts
Knowledgebase articles
Brand voice & assistant name
Everything Odin AI can do
Six AI-powered features, all included on every Odin AI tier.
AI Text Moderation
Understands context. Catches what keyword filters miss.
- Detects subtle harassment, threats, and coordinated spam — not just keywords
- Configurable categories with per-category confidence thresholds
- Three action tiers: flag for staff review, auto-delete, or auto-mute
- Full reasoning shown in the mod log with one-click Warn / Timeout / Ban buttons
- Immune roles and channel scoping (blacklist or whitelist mode)
- Conversation-context awareness to reduce false positives
AI Image Moderation
Scans every image attachment using vision AI.
- Detects NSFW content, scam screenshots, and phishing attempts
- Uses a vision-capable AI model for real image understanding
- Same configurable categories and threshold system as text moderation
- Supports PNG, JPEG, GIF, and WebP — validates real media type from file bytes
- Escalation buttons on every flagged image for instant staff action
Smart Ticket Replies
New tickets get an instant, knowledgebase-sourced reply.
- Suggest mode — AI drafts a reply in a private staff thread; staff review before sending
- Auto-reply mode — sends immediately with a "Talk to a Human" button
- Multi-turn conversation tracking — AI follows the full ticket thread
- Message buffering waits for the user to finish typing before replying
- Off-topic strike system — mutes the AI after repeated tangential questions
- Cites knowledgebase sources in every response
Modmail Assistant
Summarise, reply, and triage modmail threads with AI.
- Thread summaries — 3–5 sentence digest of any modmail conversation
- Suggested replies — AI-drafted responses staff can review, edit, or dismiss
- Sentiment analysis — five tiers from positive to hostile, with escalation risk score
- Auto-reply mode — DM responses with "Talk to a Human" button
- Message buffering waits for staff to finish typing before firing
- Knowledgebase-integrated — answers draw from your server's own FAQ
Q&A Bot
Answers member questions using your knowledgebase, 24/7.
- /ask slash command — works in any channel
- Searches your knowledgebase using vector similarity + lexical fallback
- Posts a public, well-formatted reply with cited sources
- Respects per-user restrictions (ban/timeout individual users from AI)
- Logs unanswered questions so you know what to add to the knowledgebase
Conversation Modes
Custom AI personas for any channel or purpose.
- Create unlimited personas — lore guides, support assistants, onboarding bots
- Trigger by designated channel, slash command, or DM
- Configurable allowed/forbidden topics, max turns, session timeout
- Auto-creates threads to keep conversations organised
- Handoff actions — ping staff, open a ticket, or DM a moderator
- Rate-limited per user to prevent abuse (1 message/3s)
Plus: AI-Powered Auto-Responses
Already using Heimdall's auto-response system? Odin AI supercharges it. Instead of writing complex regex patterns, describe what you want to match in plain English. AI classification runs alongside your existing regex rules — both fire in a single pass for zero added latency.
Up and running in minutes
Subscribe in the dashboard
Go to your Heimdall dashboard, navigate to the AI section, and choose your tier. No API keys, no external accounts — or bring your own key if you prefer.
Set up your AI context
Tell Odin about your server — what it's for, your rules, your tone, and your knowledgebase. Every AI feature draws from this automatically.
Enable the features you want
Toggle on AI moderation, the Q&A bot, ticket auto-replies, or any combination. Each feature has its own simple configuration panel.
Your knowledgebase. Your rules. Your voice.
Odin AI doesn't just answer generic questions — it answers questions about your server, using information you've provided.
Add FAQ articles, upload documents, crawl web pages, and describe your community. Odin uses this to answer support questions, write ticket replies, and moderate with an understanding of what matters to your community specifically.
Every unanswered question is logged, so you always know what to add next.
Simple, token-based pricing
Every tier includes every Odin AI feature. You only pay for how much you use. All prices include VAT.
Odin AI Starter
Odin AI Pro
Odin AI Max
Need more mid-month? Token top-up packs are available from £1.99 inside the dashboard.
Overage billing at £4.00 per 1,000,000 tokens — opt in from the dashboard for uninterrupted AI.
Prefer to bring your own API key? Odin AI supports Anthropic, OpenAI, Google Gemini, and OpenRouter. Configure your own key in the dashboard — no subscription required.
Manage Odin AI in your dashboard